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UK Access Providers
- How to Choose


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UK Access Providers - How to Choose

CONTENTS
1. Content Providers (incl the Three Biggies)
2. The Freebees
3. The Middle Range
4. Local ISPs
5. Not Recommended
6. Overseas ISPs
7. Private Servers
8. Criteria for Selection
9. Bandwidth
10. Which one shall you choose
11. Sources of more information

>> Surftime/Anytime from BTInternet

  • ISP is Internet Service Provider.
  • IAP is Internet Access Provider.
Some provide content, forums, software support as part of the Service. Some provide a mailbox and access to the Internet. Some provide web space for domestic and/or commercial use. What do you need?

There are about 280 Internet Access Providers in the UK as listed by Internet Magazine. This number is expected to be maintained while some of the smaller IAPs merge or go under. There have been a number of new entries offering free-call and/or subscription-free access. Some of thse will also go under.

Which one to choose. Not easy. Here are some thoughts on the questions you can ask.  

1. The Three Biggies)

  • http://www.freeserve.co.uk - Freeserve (2 million subscribers) was the first and is the biggest. Many of my friends do their surfing and mail this way, and have their website elsewhere.
  • http://www.compuserve.com/gateway/default.asp - Compuserve 400K in the UK, now owned by AOL. In the UK they are promoting the professional market, and a Compuserve Email address is fealt to have a good image.
    - positioning itself into the professional market
  • http://netscape.com about 400K in the UK, also part of AOL, promoting the youth market.
  • http://www.uk.aol.co.uk - AOL 700K in the UK - growing by aggressive advertising - has a number of non standard aspects. They are offering free telephone access for a fee.

These could be called 'club' servers in that they specialise in providing very large amounts on information for their members. None of these have much credibility when you have a website quoting their name.

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2. The Freebees

There are organisations who will give you what you want free. Some or all of the following snags may be experienced if you go this route. If this is not a problem to you then go for it.
  • The Help Desk may cost 50p/minute in surcharged phone rates, including the time spent in the queue,
  • Help desk not give adequate service, or available only Mon-Fri 9-5pm,
  • Intrusive advertising may appear on each of your pages, or as pop-up windows.
  • Access may be slow
  • They may not offer CGI, counters, hit statistics, FTP uploading etc
  • There may be a limit to the traffic allowed to say 150MB per day. As a guide the waller site gets about 8MB per day!
  • Search Engines may not bother to index your site
  • Domain names may not be allowed
You may find that some ISPs for-a-fee have these snags as well...

 

3. The Middle Range

The largest of the rest - over 8K subscribers, are:
(numbers are probably very out of date)

Note these are subscription members. It does not include users who access by leased line. There are probably two users for each subscription. Growth of the larger players is about 2K per month, many of which are poached from other IAPs (churning). There are therefore over 2 million dialup subscribers in the UK.

The middle range of ISPs in the UK will probably be most attractive for most users who want to access the web, send E/Mails, and perhaps have a small website.

Two ISPs we know of offer shares in the company in exchange for your custom.
http://www.bluecarrots.com
http://www.totalise.net

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4. Local ISPs

Local IAPs usually have about 1000 subscribers, and have strong local connections with local lists of businesses. To be listed on these sites may be attractive.

The prices charged may be either lower to attract business, or much higher to reflect a more personal and caring image. They can also offer better or more relevant service and perhaps a more friendly URL.

You can get a list of hosts and their charges and other details at
http://www.hostsearch.com
http://www.budgetweb.com
http://www.webhostlist.com
http://www.hostfind.com/

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5 Not Recommended

Some ISPs are really not suitable for the first time user. An experienced user only requires three things: UserID, Password, dial-up telephone number. First time users require lots of help and at least some useful software on a CD-ROM.

Some ISPs send you a disk which does not help you to load useful programs. Some have a disk which over-writes your latest version browsers with some old tat, or writes their advertising all over your computer. Some ask you to download from their website, but how do you do this if you have never been on line before. Some are just not very helpful. Or perhaps it was just a bad day and we were unlucky.

We have had complaints about Which Online, I-Way SoHo, CIX, Freedom2surf, Madasafish, Virgin, LineOne, WorldOnline, TinyOnline, NTL, Demon, BT. Yet some of thse are household names; perhaps we were just unlucky.

Please comment if you have had good or bad expereince with any service provider and we will update these lists

 

6. Overseas ISPs

Providing you can sort out your E/Mail and access to Internet with a local telephone access point, there is no reason why you should not have your website on a server in another part of the world. Hosts in the US can be cheaper and give better service than in the UK, and give good assistance by E/Mail if you need help. I have a preference for an ISP that is local to you so that you can ring up and shout at them.

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7. Private Servers

A number of people with their own servers, or even people who have a website and are re-selling space, offer website hosting but no Internet access by subscribers. These people advertise. I use Netlink which is giving me good service. http://www.netlink.co.uk

 

8. Criteria for Selection

Maybe you should consider your long-term plans for your website now. It is a pain to change. Key question for me was the format of the domain name they were able to supply and the cost of registering and hosting this. Check Domain Names for more on this.

There is a problem with multiple domain names. If you want to have two or more domain names pointing at the same webspace, some ISPs have difficulty; they serve only one of the names, and then point the second and subsequent names to the first name which means that the URL that appears in the browser address line, and is used when the website is bookmarked or registered with the search engines, is the first name and may not be what you want. The page title and META statements may help you, but it is still not very elegant.

You may wish to concentrate on the availability, skill, and helpfulness of the helpline. Ring up the helpline and see whether they answer intelligently.

Here are some questions you will want to have answered, some of which should be available from their homepages on the Internet.

  • Local phone call access
  • Good record of first time access to a modem (more than 20% ratio of incoming modems to subscribers)
  • Availability of helpful support staff when required (weekdays 9 - 5, or 24 hour)
  • Speed of access to the Internet backbone from the ISP

  • Charges: Flat fee for unlimited access, or fee for set number of hours + rate per hour, set-up admin charge
  • Cost per minute for help desk support, including time waiting in the queue (free ISPs normally charge 50p/minute)
  • cost and annual charge for domain name registration and hosting
  • Free website space, or cost of this
  • Software provided, and are these evaluation copies or fully paid. Are they the latest versions
  • the exact format of the E/Mail address, and the standard website URL

  • Frontpage Bots available (if you need these)
  • Internet Newsgroups accessible, all or some
  • Local services, advertising, business lists, local events
  • Cache of files for download held on server
  • allow CGI scripts
  • CGI scripts available
  • hit counter available
  • weekly stats available

  • E/Mail mailboxes, do you need more than one
  • upload via FTP (and Telenet if you need this)
  • FTP downloading for visitors to your website

  • friendly, helpful people
  • .... and still you will have forgotten something!
There may be a limit on webspace - either 25MB or 50MB, and maximum traffic - the number of bytes downloaded from your site: perhaps 250MB/month. The webspace on the server for your website will be about the same as the space used on your hard disk, and if it is more than 2MB that is getting large.

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9. Bandwidth

Some ISPs will ask about the bandwidth required, and they discuss it in the form of X Mb per day month or year. They will certainly want to charge more if you have a very popular website. There is a calculator at http://www.ibghosting.net/services/bandwidth.asp but the sums are quite easy: Enter an approximate number of page impressions per month. I get about 18,000 on the Waller site, and 12,000 on the Goring site. Multiplied by the average size of your pages including images (say 30K) and this results for the Waller site in: 350 Mb/month, or 4000 MB/Year. This sort of figure should not attract any special pricing.

Many small business sites are not so successful, but a domestic scale at 120 MB/Year may not be enough. Only sites specialising in porn, music or movies, or with TV advertising, will exceed these figures. [ Top ]

 

10. Which one shall you choose.

I recommend:

http://www.freeserve.co.uk - 0870-901-6000 to ask for a CD-ROM or signup on line. Free access, and also free phone calls if you pay about £10/month. Have free webspace but very few services with it. Good for Internet access and mail, but slow at peak times.

http://www.compuserve.com - UK sales: 0800 289458
Sign-up CD-ROM disks normally on the front of computer magazines
- best for the forums, and a feast of good things in the libraries. First stop for support on program packages. Very easy to install. The easiest way to learn to set up your own website, with excellent forum for helping you do this GO INETPUBLIS. But a very long and complex URL for your free site which everyone hates; probably not the best place for a serious website.
Example: £6/month
yourname@compuserve.com
ourworld.compuserve.com/homepages/yourname
Or by going to http://www.dnscentral.com/ourworld/ you can have a short domain name of yourcompany.ourworld.nu which costs an additional $19/year.

http://www.newnet.co.uk based at Portchester, Hants - 01705-717151
Standard: £100+VAT, example:
yourname@newnet.co.uk
www.home.newnet.co.uk/yourname
Virtual domain name: £150+VAT plus £20 setup, example:
anyname@vir.yourname.co.uk
www.yourname.vir.co.uk
UK domain name: £150+VAT plus £50 setup, example:
anyname@yourname.co.uk
www.yourname.co.uk
Hosting: £60+VAT/year, Webspace: £50+VAT/year plus domain name setup if required as above

http://www.netlink.co.uk - 0171-831-8000
based in London,
Domain name: £200, example:
anyname@yourname.co.uk
www.yourname.co.uk Includes free dial-up 0845 number access for regular or ISDN.

There are always additional services, and often special offers.
A Fontpage server always costs more.

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11. Sources of more information

A list of IAPs is in most Internet magazines. Try Internet Magazine.

http://thelist.internet.com/ - apparently there are 3000 ISPs from which you can choose.
http://www.limitless.co.uk/inetuk/providers.html -- List of the UK ISPs
http://www.budgetweb.com -- Webspace with no access providers
http://www.whichhosts.com - info and prices of UK hosts
http://www.webhosting-guide.com

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Richard Waller
Website Creation, Training and Consultancy

50 Sea Lane, Goring-by-Sea, West Sussex BN12 4PY
Phone: 01903-248782 - Fax: 01903-248782
Contact Us Homepage: http://www.waller.co.uk

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